Refund policy

Every item we sell is made to order, just for you. Because your piece is produced specifically for your order and isn't pulled from existing stock, we handle returns a little differently than a typical retailer. Please read this before purchasing, and reach out any time at 1refinedrebelinfo@gmail.com if you have questions.

Made-to-order items

Because each product is custom-made when you order, we cannot accept returns or exchanges for buyer's remorse, wrong size, or change of mind. To help you get it right the first time, every product page includes sizing and product details — please check them carefully before ordering. If you're unsure about size, message us first and we'll help.

Damaged, defective, or wrong items

We stand fully behind the quality of what we make. If your order arrives damaged, defective, or is not what you ordered, we'll make it right with a free replacement or a full refund — your choice.

To start a claim, email 1refinedrebelinfo@gmail.com within 30 days of delivery with:
- Your order number
- A photo of the item showing the issue
- A short description of the problem

We'll review and respond within 2 to 3 business days. Approved replacements are produced and shipped at no cost to you.

Wrong address or failed delivery

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you cover the reshipping cost. We're not able to refund orders lost due to an address error.

Order changes and cancellations

Because production starts quickly, we can only change or cancel an order within 24 hours of purchase. Email us right away at 1refinedrebelinfo@gmail.com and we'll do our best.

Refund processing

Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank, it may take a few extra days to appear.

Questions about a return? We're here: 1refinedrebelinfo@gmail.com